Official Online Store of the Fort Wayne TinCaps
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    Return Policy

    We offer a 90-day return policy for all unused and unopened products with a receipt. Customers may return items for a full item refund within 90 days of purchase, provided they are in their original condition and packaging. If you do not have a receipt, the current price of the items will be used as the exchange value or store credit. In order to exchange an item purchased online, please ship the item to the Orchard Team Store. Once we receive the item, we will request a refund for the item only. In order to get a new size, you must initiate a new online order. If incorrect merchandise has been shipped, the Fort Wayne TinCaps will ship out the correct merchandise. To help us rapidly process your request, please return a copy of your packing slip with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that the Fort Wayne TinCaps Official Store will only refund shipping if your return was a result of our error.

    Send returns to:
    Fort Wayne TinCaps
    Orchard Team Store
    1301 Ewing Street
    Fort Wayne, IN 46802

    Damaged or Defective Items

    If you received a damaged or defective item, please send us an email with the details and picture of your damaged or defective order by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

    After review of the picture and details of the damage, we will send out a replacement item if available or process a refund request if the item is no longer available. 

    Partial Orders

    If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

    If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

    Wrong item received

    If you received an incorrect order, please send us an email with the details of your incorrect order by using the contact us form.

    We request that you send the incorrect item back and we will refund your initial shipping cost once we receive the item. Once we receive the wrong item, we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

    When can I expect my credit to be completed?

    Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.